Fide Consulting

This policy explains your right to cancel a course purchase and how we handle refunds. It forms part of our Terms & Conditions.

1. Your 14-Day Cancellation Right

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer you have the right to cancel a purchase within 14 days of buying it, without giving a reason.

Our courses are digital content delivered online. Where you have not started the course, you are entitled to a full refund if you cancel within 14 days. Where you have started the course, please see the section below.

2. Once You Have Started a Course

Because course access is granted immediately on purchase, once you begin a course you acknowledge that delivery of the digital content has started. To keep things fair and simple, our approach is:

Full refund if you request it within 14 days of purchase and have completed less than 25% of the course lessons.
Discretionary refund after 14 days, or once you have completed 25% or more of the course. We will consider these case by case and in good faith.

3. How to Request a Refund

Email info@fide-consulting.com with the email address used at purchase and the course name. You may also use our contact page. We aim to acknowledge requests within 2 business days.

4. How Refunds Are Made

Approved refunds are made to the original payment method via our payment provider, Stripe.
We aim to process approved refunds within 14 days of approval. Your bank may take a little longer to show the funds.
On refund, access to the relevant course (and any associated certificate) is withdrawn.

5. Group & Corporate Purchases

Refunds for group, corporate or invoiced purchases are handled under the terms of the relevant order or agreement. Please contact us to discuss.

6. Contact